FAQ'S
Company
When did 3D Mosaic Layer start?
Our journey began in 2023 from a personal passion for design and 3D printing. What started as a hobby quickly grew into a full-time creative studio, officially launched through Etsy and now expanding to our own platform.
Where are you located? Can I buy a lamp in person?
We’re proudly based in Canada. At the moment, we operate online only, but stay tuned—we’re working on pop-ups and retail partnerships!
Products
What kind of bulb can I use in your lamps?
Our lamps use standard E12 or E26 LED bulbs (depending on the model). We recommend low-heat, energy-efficient bulbs only for safety and longevity.
How do I assemble my lamp?
Our lamps are shipped ready to use or require minimal assembly with clear instructions included. Most plug-and-play models include a pre-wired socket with a standard UL plug.
How do I care for my 3D Mosaic Layer products?
Clean with a dry or slightly damp cloth—avoid soaking or harsh chemicals. Keep products indoors and away from direct heat sources or prolonged sunlight to maintain color and shape.
I need a replacement shade or base—what should I do?
We’re happy to help! Just send us an email or use the contact form with your original order number. We offer replacement parts for most models.
Can I commission a custom design?
Yes! We love collaborating on new ideas. If you’re looking for a custom shape, color, or lighting feature, reach out to us—we’ll work with you to create something unique.
Will you be releasing [new product or style]?
We’re always working on new designs. Join our email list or follow us on Instagram to be the first to know about upcoming releases and limited drops.
Shipping & Returns
What are your delivery times?
Processing time is usually 3–5 business days. After that:
Canada: 5–8 business days
USA: 7–10 business days
International: 6–20 business days
Delays may occur due to customs or local postal service.
Do you ship internationally?
Yes! We ship worldwide from Canada. Please note that international customers may be responsible for customs duties and taxes at delivery.
What is your return policy?
Returns are accepted within 14 days of delivery for unused, non-custom items. Contact us to start the return. Custom orders are final sale.
My item arrived damaged—what now?
We’re so sorry! Please email us within 48 hours of delivery with photos of the damage and the packaging. We’ll make it right with a replacement or refund.
3D Printing & Materials
How does 3D printing work?
Our products are created using FDM (Fused Deposition Modeling) 3D printing. Each piece is built layer by layer, using precise movements to form detailed, durable designs.
What are your products made of?
We use PLA filament, a plant-based, biodegradable plastic made from renewable resources like corn starch. It’s strong, lightweight, and eco-conscious.
What 3D printers do you use?
We use professional-grade FDM 3D printers configured for design accuracy, smooth finishes, and consistent production quality.
What software do you use to design your products?
Our design process blends CAD software (like Fusion 360 and Blender) with digital sculpting tools, allowing us to combine precision with artistic freedom.
What are your printer settings/configurations?
While we don’t share full technical specs, we optimize our machines for strength, watertight integrity (for vases), and fine detail resolution to deliver reliable, display-worthy pieces.
Partnerships
Do you offer wholesale or dropshipping?
Yes! We’re open to wholesale partnerships with retailers and interior designers. Reach out via our contact page to discuss pricing and availability.
Do you collaborate with influencers or creators?
Absolutely. If you’re a designer, content creator, or photographer who aligns with our brand, we’d love to hear from you.
How can I become an affiliate?
We’re working on a referral and affiliate program. Drop us your email, and we’ll notify you when it launches.
Do you offer discounts?
We occasionally offer discounts for email subscribers and during seasonal events. Sign up for our newsletter to stay in the loop and receive exclusive offers.